Service & Maintenance Coordinator - Weekends

Service & Maintenance Coordinator

£26,000

Fully Remote

Thursday - Sunday (4 days per week)

Our client has experienced substantial growth and as a result they are looking for a Service & Maintenance Coordinator to join them on a permanent basis.

Your hours of work will be:

Thursday & Friday - 8am-7pm

Saturday - 8:30am - 6pm

Sunday - 8:30am - 4pm

Training will take place in head office which is in Earls Barton, Northampton.

Your main responsibilities will be:

• Planning service engineers works and routes
• Passing service and maintenance calls to engineers and/or subcontractors
• Assist in logging all reactive and maintenance calls
• Answer the service desk phones and deal with service and maintenance enquiries
• Chase parts and update the system
• Obtain all permits required to work on customers sites
• Ensure all relevant information relating to the job is recorded on the system
• Ensure all paperwork has been returned within 48 hours following completion of a job and upload to the system
• Ensure subcontractors log on and off all customer portals

What skills and experience are we looking for?

• Previous experience in a customer service or scheduling role is preferred but not essential.
• Ability to learn and develop skills quickly.
• Clear, open, and honest communication.
• Flexible approach.
• Great customer service skills, positive attitude, and the ability to adapt to changes quickly.
• Able to work a fixed shift of Thursday to Sunday as stated above.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.