Service Manager

Service Manager

Doncaster

Competitive salary plus performance bonus

Benjamin Edwards has a fantastic opportunity for a strong customer facing Service Manager to take overall responsibility of the after-sales department for an innovative design and manufacturing company.

This is a newly formed role offering an experienced manager with production manufacturing experience the opportunity to progress their career in an award-winning business.

The role of the Service Manager

• Leadership of and direct responsibility for the Mechanical and Electrical Service team including the overseeing of training.
• Implement and own Service process.
• Implementation and project management of service strategy.
• Market analysis of service potential and roots to market.
• Service business model development.
• Responsible for warranty claim management.
• Responsible for service packages.
• Management of any long-standing customer service complaints.
• Responsible for service target setting and monitoring.
• Responsible for Service Operational KPI consolidation and reporting.
• Profit and loss and target setting responsibility for Service.

The ideal candidate for the role of Service Manager

• Strong Managerial qualities preferably within agriculture or production manufacturing
• Experience in a customer service and management role.
• Ability to work in a fast-paced demanding environment.
• Strong Customer facing skills, with the ability to create 'win-win’ solutions.
• The ability to positively communicate at all levels within the business.
• Strong commercial, numerical and analytical abilities.
• The ability to drive continuous improvement whilst maintaining engagement.
• Competent in Microsoft Office packages and ERP systems
• Experience in budget control, cost analysis and KPI management.
• Mechanical Engineering experience HNC level or higher.
• Full UK Driving licence.

Benefits offered for the Service Manager

• Competitive salary plus performance bonus
• 28 days holidays (Inc bank holidays) and long service scheme
• Extra day holiday for your birthday
• Pension contribution scheme