Service Manager

Service Manager- Shoreham By Sea-£50,000- £60,000+ Bonus.

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.

The Role:

• Manage the service department, ensuring internal, retail and warranty work runs efficiently
• Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
• Manage service department processes, identify improvement areas and solutions
• Organise mobile service work for call outs and update customers
• Develop and maintain customer relationships
• Work towards key targets for service performance and growth
• Manage, coach and upskill staff when required
• Ensure all department members are working in accordance with group H&S policies
• Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services

Preferred Qualifications and Experience:

• Excellent communication and interpersonal skills.
• Good working knowledge of MS Office.
• A proven and solid Aftersales/Service Management background is essential.

Benefits:

• Hours; 45 per week
• Holiday; 22 days
• Bonus – up to £6K
• Tusker car scheme

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