Service Manager

Do you have experience supporting vulnerable individuals, including Young Parents?

Have you supported individuals with learning disabilities?

Reed are working with one of the UK’s leading Social Housing Providers to recruit a Service Manager in Swindon, to oversee 2 Supported Housing services for individuals with learning disabilities and an accommodation-based service supporting young parents aged 16-25.

• Service Manager
• Location: Swindon, Wiltshire (3 services closely located)
• Salary: £33,600

The ideal candidate will manage a team to provide a high-quality, customer-focused service, ensuring delivery of legislative and contractual performance requirements.

Day to Day of the role:

• Manage services to provide a high-quality, customer-focused service, championing the organisation’s service style.
• Provide motivational leadership, mentoring, and coaching to the team, ensuring effective communication and personal development.
• Manage team performance to deliver outstanding service, reviewing work outputs, appraising performance, and setting improvement targets.
• Ensure service compliance with all policies, procedures, legislative and contractual requirements.
• Monitor and report on service performance and compliance, providing accurate reports to line managers.
• Participate in budget setting and management, monitoring spend and reporting variances.
• Build relationships with community partners and promote the organisation at local stakeholder meetings.
• Apply best practice and relevant legislation to service delivery, promoting continuous improvement.
• Ensure compliance with Health and Safety legislation and other regulatory obligations.
• Develop and promote high levels of customer consultation, communication, and partnership in service delivery.
• Work as part of a management team across the area and region, collaborating with central support teams and other teams within the organisation.
• Respond to complaints and anti-social behaviour issues in accordance with policy and procedure.
• Participate in out-of-hours management arrangements for the area/region.

Required Skills & Qualifications:

• Experience within a housing and/or support environment.
• Experience working with vulnerable service users.
• Strong communication and conflict resolution skills.
• Proficient in IT systems including Microsoft Office, including Word and Excel..
• Ability to write reports and organise effectively.
• Flexible and responsive attitude.

Desirable:

• Formal care, support, or housing qualification.
• Experience managing and developing a small team.

Other Information:

• This role requires participation in a telephone-based on-call rota.
• Commitment to personal development and training to stay updated with developments in housing, care, support, and customer service.

Benefits:

• Competitive salary.
• Opportunities for personal development and training.
• Involvement in a variety of projects with a direct impact on community service.

To apply for the Service Manager position, please APPLY NOW to be contacted for an informal conversation!