Service Operations Manager

'Recruiting for your future success’

Service Operations Manager

£40k - £50k | Sudbury | Mon-Fri 8am - 5pm | 25 days holiday plus B/H | Private Healthcare | Pension after probationary period | Service Management | People Management | Recruitment | HVAC | Heating and Cooling | Dynamic | Proactive | Gas

Our client is a manufacturing company, based in Sudbury who are proud to be one of the leading providers in their field. They are looking for a like-minded individual to join their team as a Service Operations Manager.

The successful candidate willbe responsible for leading the operations of the service department and will be implementing strategies to improve service efficiency and customer satisfaction.

The Service Operations Manager role does require an individual to have relevant practical experience in engineering, ideally with a Heating & Cooling/HVAC or Gas background.

Duties (include but are not limited to)

• Team Leadership: Lead, motivate, and develop a growing team of 15 Field Service Engineers and an internal service administration office of 5 to ensure high performance and job satisfaction.
• Service Delivery: Ensure timely and efficient delivery of services to customers while maintaining quality standards. Review backlog of calls and liaise with teams to work and close incidents outstanding issues.
• Recruitment: To identify and recruit new team members as required.
• Customer Satisfaction: Monitor and address customer feedback and complaints to ensure high levels of customer satisfaction.
• Process Improvement: Identify opportunities for process improvement and actively drive forward agreed objectives.
• Training and Development: Identify need and provide training and development opportunities for service staff to enhance their skills and knowledge.
• Safety and Compliance: Ensure compliance with all relevant Health & Safety regulations and company policies in the delivery of services.

Person Specification

• Proven experience in a service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to drive process improvement and operational efficiency.
• Knowledge of relevant safety regulations and compliance standards.
• Competent in Microsoft Office Suite. Service management software an advantage.
• Effective team player

Driving Licence required: Yes

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.