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Service Supervisor

Service Supervisor

Posted 12 September by Meridian Business Support
Easy Apply Ended
Salary negotiable
Coventry , West Midlands
Permanent, full-time
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Posted by Meridian Business Support
I have a great opportunity for a Service Supervisor to lead a service team and product servicing both in-house and on-site. In this position as a Service Supervisor you will be responsible for the control and delivery of maintenance agreements, scheduling of site engineers, first line customer support and servicing in-house.
This is an onsite role at our client's prestigious manufacturing HQ in Coventry.  Some travel between sites and customers may be required therefore a full driving license is required.

Benefits:
Competitive salary
Up to 25 days Annual leave plus Bank holidays
Free onsite parking
Death in Service x 3 Annual salary
Early finish on a Friday
Great place to work

Responsibilities
  • Oversee and manage all service operations on-site and in-house, ensuring efficiency and productivity
  • Develop and implement strategies to meet service goals and objectives
  • Monitor and maintain site resources
  • Co-ordination with multiple departments
  • Co-ordinating with Site Engineers and scheduling site activity
  • Ensuring all paperwork and permits are completed prior to site activity
  • Planning jobs to client specifications , ensuring all parts and equipment needed for site activity
  • Implement and manage Maintenance contracts
  • Supporting customers on breakdowns, repairs and servicing requirements
Ideal person

  • Proven experience in a similar role
  • Strong leadership skills with the ability to inspire and motivate a team
  • Working across different teams and understanding a variety of roles and responsibilities
  • Proficient in using computer software and applications
  • Excellent planning and Orgaisational skills
  • Positive an upbeat attitude
  • Someone who is self starting and can hit the ground running
Experience and skills
  • Experience in a service/repair setting
  • Full driving license
  • Competent with ERP/MRP software
  • Good workig knowledge of MS Excel, Word and outlook and Teams
  • Experience of leading a team of onsite engineers
  • Proven track record of working in the delivery of high quality customer service

Desirable

  • Project Management skills
  • Contract Manangement
  • Jira and/or Confluence
  • Knowledge of safety regulations and procedures (ATEX is desirable)

Interviews are looking to be held wc 24th September so please ensure that you will be available that week before application.

Reference: 53570743

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