Job Purpose:

• To undertake service calls and support the field team to ensure customer satisfaction and a positive customer experience. To fit plantation shutters and associated products as required.

Key Responsibilities:

• Building relationships with customers.
• Be highly motivated to go above and beyond our customers’ expectations.
• Undertake service calls to a high standard with attention to detail and a quality finish. Communicate effectively to customers regarding resolving their issues and gaining a high level of customer satisfaction.
• Keep up to date with specifications and ensure that we provide an accurate and high quality service and accompanying products.

Requirements:

• Be driven to resolve service calls / queries to a high standard whilst sharing new ideas and become a valued member of a highly motivated and skilled team.
• Previous experience working within a Service / Installation Team is beneficial.
• Demonstrate excellent communication skills; both written and verbal.
• Be confident in demonstrating a solution focussed, and ‘can do’ approach to the customer experience whilst improving processes.
• Be punctual and reliable at all times.
• Ability to work in a well ordered and methodical manner
• Ability to use own initiative and multi-task
• Has great attention to detail, in particular in regards to understanding product specifications, and resolving issues which involves detailed requirements and measurements
• Full clean driving licence

Benefits:

• Employed role, £30-35k based on experience.
• Overtime is available whilst ensuring a good work life balance for all team members.
• Training, technology, van and uniform provided
• Team member assistance programme provided for health and wellbeing
• Part of an energetic and friendly team