Overview

We are looking for a driven individual who has a strong interest in social media and passion for delivering an exceptional customer experience to join the Social Media Operations team. As a social media co-ordinator, you will support the daily operations of the social media department by engaging with internal and external customers in a friendly and professional manner. As part of this role, you will be involved in delivering training,building sales agent’s social media knowledge, developing procedures and ensuring adherence to the social media governance policy whilst supporting yearly objectives.

You will provide support, build relationships and partnerships with all business divisions to improve efficiencies and drive performance.

Whilst delivering a high standard of engaging and amplify quality across all social media channels.

In this varied role, you will work closely with the Social Media Content & Engagement team, working together to achieve an effective overarching social media strategy.

Competences / Qualifications

• Digital/Marketing/Social Media experience preferred but not essential
• A good working knowledge of Social Media platforms
• Excellent verbal and written communication skills
• Ability to act on own initiative and prioritise workload
• Accuracy and excellent attention to detail
• Strong organisational skills
• Confident in delivering training on a one-to-one basis and to small groups
• Experience of working in a fast paced environment
• Exceptional customer service skills which can be transferred to digital channels

Specific Duties

• Support with the monitoring and handling of engagement with internal and external customers through various digital channels to a high standard.
• Undergo social listening with users publicly and privately across all social channels to build authentic communities through positive engagement.
• Increase brand awareness, visibility and engagement through social media.
• Optimize and audit all social media accounts and paid advertising to increase the overall social presence & engagement in line with the brand voice.
• Assist in the development of community marketing strategies, including but not limited to, Google Business
• Support with the social media governance strategy to ensure compliance to all standards & policies
• Provide feedback and proposals on areas of improvement across a wide scope of social media accounts
• Help, support and coach all business divisions with day-to-day social media queries via phone and email
• Build partnerships with all divisions to build upon social media performance.
• Create and deliver social media training to sales staff at varied levels in a group environment and one-to-one.
• Support with building and managing large volumes of paid social media advertising accurately and effectively in line with the overall budget.
• Assist in achieving an overall consistent social media strategy.
• Support and cross-skill the wider social media teams when availability allows.
• General incoming and outgoing telephone and administration duties

General

• To undertake any other duties that may fall into the job criteria
• Nationwide travel may be required

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

is that the correct?

NB - this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved