Soft Services Manager

Insight Executive group are working in partnership with a leading global service provider who are looking to recruit a Soft FM Manager to oversee their Cleaning and other soft FM provisions for their healthcare client in Kent.

This role would be ideal for someone with Soft FM multi-disciplinary management experience as well as experience of working within an NHS Trust.

The role is a full-time permanent position with a salary of up to £40k with an ASAP start.

The successful Soft FM Manager will be responsible for:

• leading a team of supervisors with responsibility for ensuring HR procedures are applied including rostering, annual leave, appraisals, absence and performance management, recruitment, and development
• adherence to brand standards as indicated via patient satisfaction surveys, brand audits, mystery shopper and customer satisfaction results, developing and delivering action plans to address shortfalls identified
• compliance with company and client policy and procedures

The successful Soft FM Manager will be able to demonstrate:

• strong communication skills with passion for great service
• managing teams (upwards of 80 staff)
• Soft FM management experience across multiple areas
• minimum 2 years management experience (ideally in the NHS)
• excellent financial acumen
• excellent communication skills

If you match the above criteria, please send your CV through for a discussion about the role - many thanks.