Software QA & Support Analyst

Sittingbourne

£25k

Own transport is essential due to Rural location

Are you detail-oriented with a passion for quality assurance?
Do you enjoy problem-solving and working in a fast-paced development environment?
Are you looking to grow your skills in software testing and development support?

If so, this role could be perfect for you.

This innovative company delivers CRM and marketing solutions that help businesses improve productivity, efficiency, and sales tracking. They work with some of the UK’s most recognised brands, tackling complex marketing challenges.

Their work spans web products (eCommerce sites, registration systems) and Windows applications (data mining tools) that integrate with their award-winning marketing software, which is rapidly becoming an industry standard in their sector.

The Role

As a Software QA & Support Analyst, you will be part of a dynamic development team, ensuring high-quality software and web products. You will play a key role in testing, triaging issues, and communicating updates to stakeholders.

Key Responsibilities

• Owning the test strategy for each project
• Planning sprints and tracking progress
• Communicating updates to key stakeholders
• Testing software and web systems across multiple platforms, considering UI, UX, and functionality
• Approving releases and creating release notes
• Ensuring testing processes are followed consistently
• Writing and following test scripts
• Investigating bug and feature requests from internal teams and raising tickets where needed
• Updating feature specifications where required

What We Are Looking For

• Strong analytical skills - a fast learner and problem solver
• Understanding of test execution methods and tools
• Highly organised, with some project management skills
• Passion for software testing and quality assurance
• Basic SQL knowledge to assist with automated testing and investigations
• Excellent English skills and ability to communicate technical information
• Strong customer service skills and enthusiasm for learning
• Due to the rural location, a full driving licence is required

This is a fantastic opportunity to develop your career in software testing and development support within a leading tech company.