Software Support

Posted 2 July by ABR TALENT LIMITED
Easy Apply

Register and upload your CV to apply with just one click

Company Insight:

  • Privately owned business wide solution platform, supporting sales, marketing, finance and more.
  • Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.
  • Globally established, operating with businesses in over 25 countries.

The Role:

Join the growing customer facing team as a Technical Client Support Executive, you will work closely with the wider team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.

The solution is completely bespoke and fully customisable so issues will rarely be the same and so you will be required to think outside the box as to how best approach, manage and fulfil each situation.

With such regular client engagement there is a real opportunity to grow within the business into more direct client centric roles such as customer success (if that’s your thing), or you can just be the go-to champion for customer support!

The ideal Candidate:

  • Prior experience in a B2B client support role within a complex software solution
  • A switched-on problem solver that is able to work with varied issues across a complex and diverse solution.
  • Strong interpersonal skills - you will work close with other internal stakeholders, as well as the clients.
  • Strong attention to detail and able to manage multiple projects at any given time.
  • Degree educated.

The Benefits:

  • Salary up to £30k plus a quarterly bonus and a company shares scheme.
  • 26 Days Holiday + BH
  • Free lunch offered in the week.
  • Free parking onsite
  • A dog friendly environment.

Required skills

  • Customer Support
  • Software
  • Technical Support
  • Troubleshooting
  • SaaS

Reference: 52758191

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job