Solutions Consultant

Solution Consultant / Application Technical Consultant

Package: £33,000 - £38,000 + £5,000

Location: Maidenhead (Hybrid 2 days a week)

Overview:

Our client is a leading supply chain technology vendor providing innovative solutions to enhance operational efficiency and traceability. They are seeking a Solution Consultant / Application Technical Consultant to join their team and support their clients with top-tier technical solutions.

Key Responsibilities:

· Provide technical support for all software solutions delivered by our client

· Conduct detailed troubleshooting and issue replication

· Perform internal and external triage of support tickets

· Manage and resolve support tickets in line with SLA

· Prepare and manage change requests and incident reports

· Implement technical changes and manage deployments

· Follow internal support processes and governance

· Maintain internal WIKI, troubleshooting, and install guides

· Escalate critical support issues as per customer contracts

· Participate in on-call support rota (24/7 cover, overtime pay applicable)

· Support SDMs & Account Manager with reporting and reactive customer support

· Manage Major Incident Management (MIM) and P1/P2 out-of-hours (OOH) processes

Skills & Tools:

· Software: Proprietary suite (Athena, Chronos, Medea, OlympusFMD), Atlassian Suite (Jira/Confluence), Postman, Cloud Mobility Services (MCL / SOTI), VoiceConsole, Azure, SSMS, Service Tonic, MS Teams

· Azure: Administration, Metrics and Resource Monitoring, Alerting, Scaling Resources

· Databases: Advanced SQL Queries, Database Administration, Stored Procedures, SQL Server Profiler, Indexing, Data Analysis

· Testing: UAT/QA Testing, Regression Testing, Post-Deployment Testing

· Servers: Maintenance (Performance & Storage), PowerShell, SFTP/FTP, Windows Services, Windows Task Scheduler, Log Analysis

· APIs: REST APIs, Endpoints, Basic Requests (GET, PUT, POST)

Additional Responsibilities:

· Support the Testing Team as needed

· Maintain knowledge of PC, RF, handheld, infrastructure, and related technologies

· Install and troubleshoot equipment on customer premises

· Fulfill other responsibilities as required by our client, including management requests

· Maintain proficiency with internal tools (Service Tonic, JIRA, Confluence)