Specialist Customer Support

Working here, you'll have fantastic career progression, the opportunity to work mostly from home if you want to once trained, you'll have access to a state of the art office with a gym, restaurant and coffee shops. This really is a fantastic, lively and inclusive place to work.

Training is mostly in office 9-5.30 (Monday to Friday) start date 22nd July

You'll work every Saturday but get Sunday off and an additional day off during
the week

Client Details

This multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career. Here, you can work from home most of the time, spending 2 days per month in the office, or more if you want to.

Description

? Have effective conversations with our customers to understand their individual
circumstances and agree on a suitable solution from a range of options that will support
them going forward
? Understand regulatory/industry requirements when speaking with customers and ensure
that you remain compliant
? By understanding the customers circumstances that led them to financial difficulty, you'll
support, educate and signpost to external support to help set them up for success with
credit going forward
? Use your judgement when assessing the right outcome for the customer
? Support our customers through a range of challenging and sensitive situations taking
into account any vulnerabilities that may be present

Profile

? An excellent verbal communicator
? Passionate about delivering great customer service
? A natural problem solver focused on getting the right outcomes
? Ability to empathise with customers who may be experiencing a difficult stage in their life
? Proactive about your own learning and development
? A confident and personable individual
? A high level of resiliency that equips you to deal with the challenging and sensitive
situations our customers may be facing
? Ability to pick up on signs of vulnerability and financial difficulty and be comfortable
exploring this with the customer in a sensitive manner

Job Offer

£27000 starting salary

Excellent benefits package including 25 days paid holiday + bank holidays

Opportunity to work mainly from home once trained.

Temp to perm role

Hours:

Monday to Friday
09:00 to 17:30
11:00 to 19:30
11:30 to 20:00
Additionally, you'll work every Saturday but you'll get Sunday off and an additional set day off during
the week.