SSC Supervisor - KYC Quality Assurance

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

The role

The firm is looking to recruit a n SSC Supervisor who will join the ATE QA Team (After The Event Q uality Assurance) within BDO’s Shared Service Centre (SSC) Internal Compliance Area, based in Liverpool City Centre. This will be a challenging and rewarding role where you will be involved in the administration and assurance of the firm’s Conflicts of Interest (COI), Know Your Customer (KYC) & Anti-Money Laundering (AML) requirements, and on-line management system s (Including CMS & CTO2 ). Successful applicants will be required to engage with Partners and senior stakeholders to discuss the 7 key risk areas identified by BDO (AML, Ethics & Independence, Conflicts, Reputational, Execution, Commercial, Network), and any mitigations provided for these risks.

The role will include:

• Undertake internal “After the Event” Quality Assurance reviews , to confirm that all appropriate On-Boarding due diligence (Conflicts, KYC and Assessment of risk factors ) have been carried out , following the approval and opening of a new project code on the firm’s management systems , in-line with agreed processes.
• Creation and management of internal review reporting, through initial findings, draft and final reports together with necessary issues and actions logs.
• AML /CTO2 Champion - Be a subject matter expert and maintain knowledge , expertise - Together with supporting and developing your colleagues across the SSC and BDO .
• Deal with internal queries from Client /Project teams, and SSC teams on the firm’s “AML Guidance ” and how this should be applied following the identification un-satisfactory outputs from the internal reviews .
• Undertake high level ‘check the checker’ checks against the work of the ATE QA team to ensure consistency across the team.
• Liaise with Partners and other senior stakeholders to resolve and remediate any deficiencies identified as part of the review process.
• Ad-hoc projects - Support with scope, taking ownership and delivery of projects for the ATE QA team, as requested by the ATE QA Team Lead and Economic Crime Team.
• Line management of up to 4 direct reports and the overseeing of performance objectives , individual one to one’s, quality and productivity scores.
• Workflow and Workforce planning - Identify , implement and maintain robust planning of the assurance review timetable , by aligning closely with the ATE QA Team Lead , ensuring overall adherence to, and the meeting of all requirements , as set out by the SSC management team and wider BDO business.
• SLA (Service Level Agreements) - Ensure a consistent delivery of all SLA managed activity is maintained in-line with agreed processes and timelines , with timely updates provided .
• Provide on-going support to the firm’s Money Laundering Reporting Officer (MLRO) and Economic Crime Team , alongside regular feedback on key areas of fault identified as part of the review.

Administration support:

• Escalating more complex matters to the ATE QA Team Lead and/or the firm’s Money Laundering Reporting Officer (MLRO) and Economic Crime Team as required .
• Management and input over an internal ‘Issues Log’ to ensure that any areas of concern are dealt with in a timely manner .
• Sharing knowledge and expertise through supporting the Standard Due Diligence/Enhanced Due Diligence and Research hubs.
• To locate through public sources and be able to research potential and existing BDO clients.
• Carrying out checks on the firms electronic ID and sanctions screening tool as part of the overall on-boarding process.
• Confirming all appropriate risk factors have been identified and mitigated after the completion of a request in the firms on-boarding system and the opening of a new project code .
• Support the ATE QA Team Lead with essential and ad-hoc MI/KPI reporting requirements .
• Collaborate with the Money Laundering Reporting Officer (MLRO) and the Economic Crime Team to stay well informed on KYC/AML research, change in regulations and techniques.

Coaching:

• Collaborate with SSC & wider BDO colleagues on regulatory and business process changes/implementation, ensuring a consistent and successful implementation.
• Provide regular and ad hoc guidance updates to the ATE QA team .
• Share knowledge and experience with the Standard Due Diligence /Enhanced Due Diligence and Research hubs enabling them to continue building on their own established competence and capability frameworks.
• Demonstrate and lead promotion of best practice.

You’ll be someone with: