Student and Academic Support Team Leader

Student and Academic Support Team Leader for our Pathway Programmes based at Northumbria University Newcastle

Student and Academic Support Team Leader

Based at Northumbria University Newcastle Campus QA Pathway College
Full time permanent operations role

Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role:
As a senior member of the student and academic support team, you will coordinate and contribute to the provision of professional services within the Pathway College.
You will co-ordinate activities associated with administration, student support, communication and team work within a Higher Education Environment at the QAHE Pathway College in Northumbria University.
You will cultivate relationships with students, University stakeholders and Pathway staff enabling the provision of excellent student service and experience.

Essential: Good IT, Word, and Excel skills

Here's a flavour of what's involved:
To develop and maintain consistent and accurate monitoring, reporting, and providing feedback on the activities associated with student induction, attendance, academic performance, and assessment submission.
Acting as first point of contact to staff, students and stakeholders for all queries concerning compliance matters.
Providing tailored advice to staff and students on relevant changes to legislation/policy which may affect the eligibility of for sponsorship following reference to multiple sources of guidance, identifying when to escalate issues for discussion and approval.
Keep up to date with changes to immigration policy and legislation and apply these with high accuracy to day-to-day immigration queries and issues. Assisting the Immigration and Compliance Manager with internal and external training and briefing sessions, communications, and input into policy papers for both internal committees and external bodies.
Ensure that all engagement tracker data is recorded and up to date for sponsored and non-sponsored student reporting purposes
Ensure that timetables are amended appropriately to reflect day/weekly changes and communicated to relevant staff and students.
Supervise and coordinate the work plans of teams within the designated areas, and ensure these teams work successfully to agreed outcomes, collaborating as necessary with University Services and Faculties across the University.
To develop processes and procedures alongside the Pathway manager to ensure the highest level of customer service is being given be it by phone, email, or face to face

#highereducation
#education
#administration
#studentsupport
#newcastle
#oncampus
Develop strong relationships with university teams (e.g. Admissions, International Team, Welfare and the Student Union) and to act as a liaison point between QAHE and the University ensuring that positive relationships are formed and effective communication is exercised.
To produce reports and disseminate student data as required (e.g. for QAHE Admissions and Recruitment)
Bring your experience:
Sound administrative experience preferably within the education sector
Experience of multi-tasking and delivery to agreed timescale
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change
Well organised and methodical
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
How to apply and who to contact:
Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!