Supplier Coordinator

Location: Manchester (hybrid working available)

Salary: £24,600

Status: Full-time, Permanent role. Part time options available.

We are looking for a Supplier Coordinator to join HCML to play a pivotal part in the supplier management team, to maintain and develop our network of treatment suppliers. This is a highly visible role within the business and you will work across all departments, acting as a key point of contact for all suppliers and operational leads.

1. Understand and navigate the complex and extensive network of suppliers/treatment providers
2. Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction
3. Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary
4. Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations
5. Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion
6. Sensitively coordinate the offboarding of suppliers where necessary

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Essential Skills and Experience:

1. Demonstrable experience of delivering administration and coordination services in a commercial setting
2. MS Office including strong Excel skills (VLookup etc) and general proficiency with IT
3. Ability to use and learn complex bespoke systems and processes
4. Ability to process high volumes of complex information
5. Excellent communication skills, both written and over the phone
6. Strong attention to detail
7. Problem solving mentality

Desirable Skills and Experience:

1. Have worked within the healthcare sector or similar clinical setting
2. Procurement, supply chain or relationship management experience
3. Understanding of pricing models, contracts and profit and loss
4. Strong (internal) customer service and stakeholder manager skills

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.