Purpose of the Role:

The role primarily involves providing IT service and support for the Bank’s systems & applications.

Responsible for:

• PC Desktop, Laptop, Windows Server, SCCM, Mobile Device Management, MS Application Support, Office 365 Admin and support, including all MS software and other banking applications.
• The ideal candidate would possess a relevant IT qualification or degree with approx. 5 years’ experience within FS environment.
• Experience in providing IT service and support to the Banks’ systems and applications, ensuring that all users can access to the necessary systems and applications
• Ensure all applications and services are available, up and running.
• Hold responsibility responsible for PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support, Office 365 Administration and Support. This remit includes all Microsoft Windows Operating Systems, Software and other banking applications.

Key Responsibilities:

• Resolve 1st, 2nd and 3rd Line issues and escalate IT issues where required.
• Responsibility to support the IT Infrastructure: minimising downtime and maintaining security.
• Providing fault diagnosis and treatment.
• Ensure products are installed, configured and integrated to meet user's needs.
• Ensure adherence to IT Security policies.
• Information and cybersecurity monitoring and incident response.
• Monitoring security posture and responding to alerts.
• Completing internal user moves including phones.
• Ensure all logs for equipment and users are maintained.

Other Responsibilities

• Adhere to compliance with all relevant rules (especially FCA Conduct Rules) and regulations set by the PRA and the FCA and Bank’s policies and procedures.
• To stay up to date on current regulations impacting banking and/or financial services relevant to your role.
• Deliver the Bank’s proposition, while adhering to the FCA rules as interpreted in the Bank’s compliance procedures.
• Adhere to the highest standards of corporate governance and behaviours applicable to a bank by the FCA and PRA.

Skills, Attributes & Credentials

• Education /qualifications: Higher Education/Degree in Computer Sciences, Microsoft Certified or equivalent IT qualifications.
• Excellent knowledge of MS Desktop, Laptop and Mobile Device Hardware,

Operating Systems and Protocols

Windows Server, Microsoft Windows 10, 11,Microsoft Active Directory, Group Policy, ADFS, MS Office 365 & MS SQL, Virtualisation / VMware, DEM, VMware disaster recovery, Software and hardware troubleshooting, Experience with GPO / Registry, ITIL / ITSM Practitioner

Desirable:

• Information Security Credentials and experience
• Temenos T24 support experience desirable
• Linux
• Kubernetes K8 management and configuration
• CI/CD deployment and code guardianship
• Automation and workflow
• SQLServer Administration (DBA)