Supported Housing Manager

Are you an experienced Supported Housing Manager capable of motivating teams to excel by fostering a culture of performance management? An outstanding communicator, adept at presenting care and support issues to customers in an accessible way? Passionate about helping homeless families/ single people prosper in their lives? Adecco Housing are seeking an exceptional Supported Housing Manager on a permanent basis. This is a full-time role located in London, with a 37.5-hour workweek. (Required to work once every two weeks on the weekend, Saturday or Sunday shift)

Overall Responsibility

To work with the Ops Manager to provide people and resource management within two services (15 min walk from each other) effectively to ensure compliance with contractual, regulatory, and business requirements, while delivering excellent, personalised, value for money services to customers. Participate in the effective management of staff, and other resources to ensure commercial viability and strengthen the organisation's market position; and promote a culture of customer engagement in shaping service delivery.

• Assist in the development, delivery and reporting on team plans for designated service area to evidence high quality service delivery. (1 Deputy manager and 18 supported housing assistants)
• Ensure customer and staff engagement in the development and implementation of business processes to ensure they meet changing requirements.
• Recruit, induct, develop and manage the performance of staff to deliver cohesive, high performing teams which achieve performance targets and consistently high performance standards.
• Manage the scheduling and deployment of team members (including annual leave and absence) to achieve optimum support levels for customers as well as providing a cost effective staffing model for the service.
• Support Housing Assistants to meet contract and business requirements, maintaining excellent standards of service delivery.

Manage Supported Housing

• Provide an efficient and high quality housing service to the organisation's customers living in the Services.
• Carry out pre-tenancy assessments, sign-ups and new tenant visits for all new customers, ensuring occupancy is maximised and service excellence is achieved.
• Make appropriate judgements about how to deal with breaches of tenancy in conjunction with the Ops Manager, working with partner agencies to challenge any potential breach, carrying out tenancy enforcement where necessary.
• Facilitate meetings and events with a range of stakeholders.

Customer care

• Identify with the customer the outcomes required and plan support needs to gain permanent accommodation.
• Have regular 1 -1 documented meetings with the customer to discuss progress on agreed outcomes.
• Manage complaints effectively, using strong customer and communication skills to resolve complaints at the first stage.

Liaison and joint working

• Work collaboratively with colleagues in other teams and business areas to maximise service effectiveness and achieve targets.
• Work cross-functionally to achieve targets and standards by joint working with other service areas

Service improvement

• Identify areas for improvement and capture in a Service Improvement Plan.
• Implement agreed changes and provide feedback as required to stakeholders.

Managing self and personal skills

• Perform other duties as may be reasonably required by your line manager.
• Awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers.

Essential criteria:

• L3 Diploma in Health & Social Care
• A good knowledge and understanding of latest developments in the supported housing, health and social care sectors, including best practice in care and support delivery.
• Housing Management experience; knowledge of legislation, contractual frameworks and best practice.

Desirable criteria

• Interest in social housing
• Working towards L5 Diploma Management Qualification in Health & Social Care

We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.

Don't miss out on this fantastic opportunity to join the team as a Supported Housing Manager, click 'Apply' now!