Switchboard Operator

Are you a friendly and customer-focused individual? Are you looking for a temporary position that allows you to make a difference in your community? Our client, a police organisation, is seeking a Switchboard Operator to join their team in providing a high-quality service at their force communications suite. If you have excellent communication skills and enjoy helping others, this could be the perfect opportunity for you!

Key Responsibilities:

Operate, answer, and initiate telephone calls, ensuring callers' needs are met with appropriate assistance and reassurance.
Connect incoming telephone calls to the appropriate extension or message according to agreed standards.
Receive and relay electronic communications in accordance with force requirements and policies.

What our client is looking for:

Minimum of five GCSEs (grade A-C) or equivalent, including English, or relevant experience.
Experience in a customer service environment is desirable.
Excellent customer service technique and keyboard skills.
Ability to accurately record information on an IT system.
Effective communication skills, both verbal and written.
Level 1 Welsh language skills are essential (training will be given), Level 2 and above are desirable.

Why work for our client?

Be part of a dedicated team, committed to serving the community and ensuring public safety.
Opportunity to develop your customer service and communication skills.
Temporary contract providing flexibility in your work schedule.
Competitive hourly rate.

Our client's Values:

- Emotionally Aware: Treat others with respect, acknowledge a range of perspectives, and understand your own emotions.

- Take Ownership: Identify and respond to problems, take responsibility for your actions, and work with enthusiasm.

- Collaborative: Work cooperatively with colleagues, build rapport, and treat people with respect.

- Deliver, Support, and Inspire: Take on challenging tasks, understand your contribution, and work efficiently.

- Analyse Critically: Think critically about issues, separate relevant information, and make informed decisions.

- Innovative and Open-Minded: Embrace change, share suggestions, and continuously improve.

Join our client's team and contribute to the safety and wellbeing of your community. Apply now to become a Switchboard Operator and make a difference!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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