Systems Support Analyst

Systems Support Analyst

Location: Romford

We are currently seeking a System Support Analyst, who will join the system development team where the focus is to maintain, design, develop and test software to enhance the functionality of business applications.

Responsibilities

• Adhere to all company policies and procedures.

• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.

• Delivering good outcomes for customers and putting the customer’s interests first.

• Ensure the customer understands what we sell and support the customer in anyway you can.

• Monitor and maintain the key business applications most notably Open GI.

• Designing and developing software enhancements.

• Engage in development projects with other departments and stakeholders.

• Documenting system developments and processes.

• Providing technical support on the applications.

Skills and Competencies

• Excellent communication skills.

• Ability to manage time effectively, work under pressure and meet deadlines.

• Excellent timekeeping and presentation of self & work.

• Strong interpersonal and negotiation skills.

• Articulate & Numerate.

• Analytical and ability to solve problems.

• Excellent attention to detail.

• Highly organised with an ability to prioritise and deliver allocated tasks.

• Ability to work alone and as part of a team.

• Positive can-do attitude and strong team ethic.

• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).

• Be positive, enthusiastic and motivational about what you do!

Experience

• Excellent understanding of Open GI Core and the different parts of the application.

• Previous experience in development of Open GI is necessary.

• 2 or more years insurance related experience.

Qualifications

• GCSEs at grades 9 to 4 including English and Maths.

We take a hybrid approach to working. For most colleagues, this means being in the office two or three days a week and the rest of the time working from wherever is best for them and their team.