Job Description

Job Title: Team Leader
Location: National Operations Centre, Castle Donington
Salary: £26,000-£29,000 dependant on experience.

We are looking for an experienced individual to join us as a Team Leader in our National Operations Centre, based in Castle Donington. In this key role, you will be responsible for leading and developing a team of customer service advisors, ensuring exceptional performance and continuous personal growth.

What You’ll Do:

• Lead, mentor, and coach team members, promoting a culture of high performance and continuous improvement. Experience of leading people is essential.
• Set clear goals and performance expectations, providing regular feedback and conducting performance reviews.
• Plan, organise, and manage daily team activities and projects, ensuring successful and timely completion.
• Act as the key point of contact between the team and senior management, facilitating clear communication.
• Monitor, assess, and report on team performance against key metrics, driving improvements where necessary.

Why You’ll Love It Here:

• Discounts on services: Estate agency, mortgage, conveyancing, and surveying services.
• Employee Assistance Programme: Available 24/7 for your support.
• Nuffield Health Screening: Discounted health assessments for a comprehensive view of your well-being.
• Gym Discounts: 20% off Nuffield Health & Fitness clubs across the UK.
• Career Growth: At Countrywide Surveying there’s plenty of room for career development and progression within a fast-growing and supportive environment.

Countrywide Surveying Services are part of Connells Group who are one of the largest and most successful estate agency and property services providers in the UK. With over 1,250 branches nationwide, we offer a wide range of services, including residential sales, lettings, new homes, mortgage services, surveying, conveyancing, and more.

Connells Group is an equal opportunities employer and encourages applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.

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