Technical Administrator

We’re recruiting for a Technical Administrator to join a reputable, thriving brand with plenty of progression opportunities. If successful, you will join the aftersales team and provide administrative assistance to the technical support team.

Key Responsibilities for a Technical Administrator:

• Support the technical team, answering and directing calls to ensure the response time is within agreed SLA
• Liasing with customers to organise pick up of parts and arrange for shipment back to HQ
• Accurately logging conversation notes to the ticket system
• Ensure new model and product manuals are ordered and auto-issued to the network of customers
• Maintain and update the communication system with the customers
• Create purchase orders and invoice requests as required by the department

Essential Skills for a Technical Administrator:

• Previous administrative or technical experience
• High level of attention to detail
• Good interpersonal skills
• Customer Focused
• Able to work in a complex environment with conflicting demands
• Self-motivated individual who enjoys working in a challenging environment

Benefits for a Technical Administrator:

• 25 days holiday + Bank Holidays
• Car & Motorcycle Rental Scheme
• Generous pension scheme
• Life Assurance 4x salary
• Private medical insurance (After probation)
• On site restaurant
• Free parking

Our client is more interested in the person you are and the way in which you will approach things than just a list of qualifications. If you feel you can be a good fit for this role, then please apply here.