Technical Advisor - 2nd Line (2 days WFH - 12 month contract)

PLEASE NOTE HOURS OF WORK AND LOCATION IS IRLAM/M44;

Hours of work: 4 week shift pattern - one of them will be working 3 x 12 hour days Friday-Sunday with 4 days off the following week. You will then work a mixture of hours the following week; 8am-4:30/5pm and late shifts 11:30pm/8pm.

ALTHOUGH THIS IS A FIXED-TERM CONTRACT THIS COMPANY NEVER LET GOOD PEOPLE GO! THERE IS A STRONG POSSIBILITY THAT THERE WILL BE A PERMANENT OPPORTUNITY AT THE END.

My client is the largest, Independent company in their sector, within the UK. They are really proud of the fact that they promote a unique culture. They're constantly evolving and due to winning a big contract they are continuously growing. They really know how to create a sense of purpose amongst their teams.

Additional to this they offer two days working from home (You will be office-based on a Tuesday, Wednesday and Thursday).
You will be working in an extremely modern, fun and welcoming environment where they go above and beyond to support and encourage them to flourish.

Your duties will involve;

• Troubleshoot and solve technical problems for customers, whilst building a great rapport and long-term relationships.
• Diagnosing faults with the network and escalate issues where necessary.
• Monitoring the network management system to prevent future incidents from occurring alongside the other Service Desk and NOC teams.
• You will ideally need to have customer service experience, the ability to work under pressure with experience of dealing with Internet Services - DSL, Ethernet, Firewalls, GPON and routing protocols but my client may also consider someone who is technically minded with a customer-focused background.

You will ideally have some technical support experience with knowledge of WAN technologies, Internet Services - DSL, Ethernet, Firewalls, GPON and routing protocols. You will also have experience of dealing with customers and great communication skills.