Our client is a dynamic organisation that values collaboration, innovation, and dedication. They are passionate about delivering extraordinary results and are committed to supporting their team members in achieving both personal and professional goals. By joining their vibrant and inclusive workplace, you will be part of a community that celebrates diversity and fosters growth.
- Generous annual leave allowance
- Opportunities for professional development
- Flexible working hours
- A supportive and collaborative team environment
- Access to wellness programmes
- Employee discounts and perks
In this role, you will support the team by managing a variety of tasks, including:
- Processing a high volume of internal and external emails
- Making and receiving calls to provide excellent customer service
- Troubleshooting and assisting with customer inquiries
- Scheduling technician appointments and processing job cards
- Regularly reporting on KPIs related to warranty claims
- Managing the stock portfolio of parts and components
- Receiving and processing orders from valued customers
To thrive in this role, you will possess:
- Strong attention to detail
- A hardworking and resilient attitude, with a determination to succeed
- Excellent communication skills and a commitment to exceptional customer service
- A courteous and polite manner when interacting with customers and colleagues
- Strong organisational abilities, enabling you to prioritise your workload effectively
- Proficiency in IT, especially in Microsoft Excel and Outlook
- A valid driving licence and access to a car
- Previous experience in a coordinator or customer service role
- Familiarity with KPI reporting and stock management
You will be utilising various software tools in your daily tasks, with a focus on Microsoft Office Suite, especially Excel, and customer management systems.
If you are excited about this opportunity and believe you have the passion and skills to excel in this role, we want to hear from you! Please submit your CV and a cover letter outlining your experience and why you would be a great fit for the team. Don't miss out on becoming a key part of a fantastic organisation that is ready to support your growth. Apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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