Technical Customer Service

Customer Service Scheduler, Reading: As Technical Scheduler, you will be part of the Administrative Team for Water Compliance. You will work closely with the Regional Managers & Supervisors to ensure all water treatment works
(PPM, reactive & quoted) are scheduled and dealt with in a timely manner.

Client Details

Customer Service Scheduler, Reading: Market leading property and facilities business.

Description

Customer Service Scheduler, Reading:

• Schedule PPM and reactive works in a timely manner ensuring contractual KPI's are met
• Logging and assigning jobs on customer based IT systems
• systems if necessary ensuring all systems are continuously updated
• Liaising with appropriate parties (both internal and external) to provide necessary updates
• and supporting information when requested. Issue purchase orders when required
• Carry out regular analysis of current PPM regime to identify current trends and patterns to
• achieve effective delivery of engineering resource
• First point of contact for engineers and Regional Managers/Supervisors regarding scheduling
• queries
• Manage the workflow of all administrators and take action where necessary to ensure critical
• works are completed within given timescales
• Carry out general administrative duties in line with the departmental policies & procedures
• Undertake any 'ad hoc' duties

Profile

Customer Service Scheduler, Reading

This is a great opportunity for someone with strong systems skills and an anaylitical mind to take the next step in their career.

• Customer driven - targets work to meet and exceed customer needs
• Working with others - forms effective working relationships
• Managing oneself/work standards - achieves and maintains high standards of performance
• Practical thinking and analysis - plans, analyses and makes good decisions
• IT skills - proven use of IT and date to produce meaningful MI
• Communication - giving and receiving key information to improve company performance
• Professional and technical - functional skills and experience required
• Innovation - creates new approaches to work

This is a 100% office based role and unfortunately no sponsorship is available.

Job Offer

Salary of circa £23,000 - £26,500 plus good package.