Technical Engineering Sales Support

Technical Engineering Sales Support Assistant

Basingstoke

8.00am - 5.00pm Monday - Thursday

8.00am - 1.00pm Friday

Role Objective: 

As a Sales Support Assistant, you’ll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations.

Key Responsibilities: 

• Receive enquiries, create quotations and process orders for spares, repairs and service work
• Manage general office and administration tasks
• Handle the processing of invoices for spares, repairs, and service work
• Assist the Customer Support Manager with general clerical work
• Coordinate with other departments to ensure timely delivery of parts and services
• Arrange collection and delivery of parts and machinery according to clients’ needs
• Support in planning and scheduling customer site visits with on-site Service Engineers, ensuring timely completion of service visit reports
• Keep our databases and other systems up to date as necessary
• Communicate directly with customers and suppliers, maintaining an ongoing dialogue
• Develop a comprehensive understanding of our products and key components through proactive engagement with other departments
• Attend Sales and Operations meetings and contribute accordingly
• Establish costs for repairs and determine pricing accordingly
• Source parts and spares as needed

Skills, Experience & Attributes: 

• A background in engineering and the ability to read engineering drawings would be a requirement
• Experience with CRM software like Epicor, Goldmine, Quotewerks, ICAPS and Drawing Viewers (AutoCAD / Inventor) is desirable
• Proactive and hardworking
• Excellent communication skills – written and verbal
• Proficient in Word, Excel, with good numerical skills
• Good attention to detail
• Capable of prioritising tasks and managing workload independently
• Excellent organisational skills and ability to manage multiple enquiries simultaneously
• Works well within a team environment, supporting colleagues and contributing to a positive work atmosphere
• Previous experience in administrative or sales roles would be beneficial
• Previous experience in a small to medium-sized organisation would be beneficial
• Ability to multitask and work under pressure
• Previous experience in an engineering customer service environment is desirable

Educational Qualifications – Minimum academic level required:

HND in Mechanical Engineering or NVQ/BTEC