Technical Manager - Stair Lifts, Home Lifts, Platform Lifts

Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business whose focus are in the home lift, stair lift and platform lift sectors who are recruiting for a Technical Manager.

Salary: up to £37,000 + Bonus

Contract Type: permanent

Location: Remote, with national and international travel, including overnight stays.

Job Purpose:

This role is responsible for providing technical guidance and training to the Company’s customers across designated regions. It involves identifying and addressing training needs, ensuring technical documentation is accurate and up to date in the relevant languages, and supporting the delivery of exceptional customer service.

Responsibilities:

• Uphold and promote the company’s core values: customer-centricity, appreciation, integrity, reliability, respect, and responsibility.
• Adhere to health, safety, and environmental guidelines in all personal and departmental activities.
• Offer technical guidance to customers, responding promptly to verbal and written technical inquiries.
• Conduct fault diagnosis and implement corrective actions, escalating quality issues to the Senior Technical Manager when necessary.
• Support fault-finding and breakdown resolutions, both remotely and on-site.
• Deliver training sessions on the installation and servicing of all products, including attending supervised installations as required.
• Maintain and update technical documentation in all relevant languages to support the Company’s customer base.
• Collaborate with factories and provide feedback to R&D teams regarding technical and quality-related issues.
• Stay informed about updates to work-related products.
• Accredit customers and ensure their technical knowledge of all products is up to date.
• Additional Responsibilities:
• Ensure installations meet building regulations, company policies, and industry standards.
• Play a critical role in delivering excellence in customer service.
• Undertake any other reasonable tasks as requested by the Senior Technical Manager.
• Act as a primary interface with site personnel, including line managers, production teams, R&D staff, suppliers, and customers.
• Contribute to the compliance and quality of installations.
• Maintain a customer-focused approach to service delivery.

Requirements:

• Essential: Strong understanding of customer service principles and processes, including needs assessment and quality evaluation.
• Essential: Proven experience in delivering product training to diverse audiences
• Essential: Excellent written and verbal communication and interpersonal skills
• Essential: Demonstrated ability to deliver results effectively.
• Essential: Strong problem-solving skills, sound judgment, and initiative to address issues or escalate them as required.
• Essential: Adaptability to respond to changing priorities and requirements
• Desirable: Fluency in additional languages.
• Desirable: Working knowledge on Stair Lift and Platform Lifts

For more information please contact Imperial Recruitment Group.