Technical Service Administrator
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Technical Service Administrator
Job Title: Technical Service Administrator
Location: Great Yarmouth, Norfolk
Salary Range: Market competitive + benefits
About the Role:
As the Technical Service Administrator, you will play a crucial role in supporting our core departments with the day-to-day administration of service operations and spare parts ordering. This position requires a proactive individual who can independently carry out administrative tasks efficiently and professionally.
Core job functions
- Confirm visits with customers for preventative maintenance and emergency breakdowns.
- Act as the main point of contact for customers, addressing day-to-day questions regarding visits, parts, and supporting our team with ordering internal equipment and parts.
- Collaborate with the service controller and remote service engineers to facilitate optimal service delivery.
- Administer the Service Jobs board and ensure all jobs are logged and allocated.
- Schedule engineers onto the management system with all necessary information.
- Contact customers via telephone/email with prompt updates.
- Perform general duties as required.
Aims of the Role
- Ensure prompt scheduling and execution of maintenance and emergency services.
- Maintain proactive and clear communication with customers, addressing their needs and enhancing their service experience.
- Work effectively with Service & Spare Parts to ensure a high level of customer satisfaction.
Responsibilities
- Keep customers regularly updated on planned and emergency visits.
- Learn the parts ordering process to support the parts ordering team during annual leave.
- Attend regular briefs with the management team to minute and ensure critical information is fed back to the customer.
- Assist with day-to-day tasks, such as ensuring timesheets are submitted, arranging for installation boxes to be collected from customers, and ordering PPE & tools for engineers.
- Check incoming emails to ensure all jobs are logged on the system and customers are responded to promptly.
- Take inbound phone calls from customers and handle general enquiries regarding parts & service.
- Support Parts & Sales during annual leave.
Essential Qualifications and Experience:
- Business Administration or a relevant field.
- 3-5 years of experience in a similar role, preferably in a manufacturing setting or facilities.
- Strong organisational and time management abilities.
- Excellent communication skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint).
- Experience with Sage (advantageous but not essential).
- Ability to manage customer expectations diplomatically.
- Excellent organisational skills.
- Experience in the UPVC/fenestration industry desirable
Education/Person Specification:
- Degree in Business Administration, Engineering, or a related field.
- Able to work as part of a small cross-functional team.
How to Apply:
If you are a proactive individual with strong administrative skills and a passion for customer service, we would love to hear from you. Please send your CV and a cover letter detailing your relevant experience to www.tmssearch.co.uk
Required skills
- Administrative
- Customer Expectations
- Customer Service
- Service Operations
Reference: 52876123
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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