Technical Service Administrator

Job Title: Technical Service Administrator

Location: Great Yarmouth, Norfolk

Salary Range: Market competitive + benefits

About the Role:

As the Technical Service Administrator, you will play a crucial role in supporting our core departments with the day-to-day administration of service operations and spare parts ordering. This position requires a proactive individual who can independently carry out administrative tasks efficiently and professionally.

Core job functions

• Confirm visits with customers for preventative maintenance and emergency breakdowns.
• Act as the main point of contact for customers, addressing day-to-day questions regarding visits, parts, and supporting our team with ordering internal equipment and parts.
• Collaborate with the service controller and remote service engineers to facilitate optimal service delivery.
• Administer the Service Jobs board and ensure all jobs are logged and allocated.
• Schedule engineers onto the management system with all necessary information.
• Contact customers via telephone/email with prompt updates.
• Perform general duties as required.

Aims of the Role

- Ensure prompt scheduling and execution of maintenance and emergency services.

- Maintain proactive and clear communication with customers, addressing their needs and enhancing their service experience.

- Work effectively with Service & Spare Parts to ensure a high level of customer satisfaction.

Responsibilities

- Keep customers regularly updated on planned and emergency visits.

- Learn the parts ordering process to support the parts ordering team during annual leave.

- Attend regular briefs with the management team to minute and ensure critical information is fed back to the customer.

- Assist with day-to-day tasks, such as ensuring timesheets are submitted, arranging for installation boxes to be collected from customers, and ordering PPE & tools for engineers.

- Check incoming emails to ensure all jobs are logged on the system and customers are responded to promptly.

- Take inbound phone calls from customers and handle general enquiries regarding parts & service.

- Support Parts & Sales during annual leave.

Essential Qualifications and Experience:

- Business Administration or a relevant field.

- 3-5 years of experience in a similar role, preferably in a manufacturing setting or facilities.

- Strong organisational and time management abilities.

- Excellent communication skills, with a customer-centric approach.

- Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint).

- Experience with Sage (advantageous but not essential).

- Ability to manage customer expectations diplomatically.

- Excellent organisational skills.

- Experience in the UPVC/fenestration industry desirable

Education/Person Specification:

- Degree in Business Administration, Engineering, or a related field.

- Able to work as part of a small cross-functional team.

How to Apply:

If you are a proactive individual with strong administrative skills and a passion for customer service, we would love to hear from you. Please send your CV and a cover letter detailing your relevant experience to www.tmssearch.co.uk