Technical Service Administrator

Job Title: Technical Service Administrator

Location: Uxbridge

Contract Details: Permanent

Salary: £27,000 - £30,000 per annum

About Our Client:

Our client is a leading cinema exhibition services company in Europe, the Middle East, and Africa. They provide comprehensive solutions for projection equipment, audio systems, central systems, cinema outfitting, and more. With a friendly and efficient team of 23 people, they have a turnover approaching £10 million.

Benefits & Perks:

1. Competitive salary
2. Pension scheme
3. 25 days holiday + bank holidays
4. Life insurance
5. Onsite parking

Responsibilities:

1. Monitor email and phone for customer tickets, escalate and allocate to engineers
2. Respond to update requests for jobs
3. Respond to service call requests and book engineers
4. Manage service level agreements (SLA) as directed by the Engineering Manager, and maintain service records
5. Manage return merchandise authorisation (RMA) requests and returns
6. Confirm completed worksheets, check charges, and create invoices for Finance
7. Monitor engineer worksheets to ensure compliance
8. Manage customer equipment held at the Uxbridge office
9. Compile reporting for clients on call responses
10. Handle other technical administrative tasks as directed by the Engineering Manager

Essential (Knowledge, skills, qualifications, experience):

1. Strong organisational skills with excellent written and verbal communication
2. Proficiency in Microsoft Office (Word, Excel, etc.)
3. Ability to quickly learn new systems and work under pressure

Desirable (Knowledge, skills, qualifications, experience):

1. Previous experience in technical administration
2. Familiarity with an ERP system (e.g., Odoo)

Technologies:

1. Microsoft Office (Word, Excel, etc.)
2. Odoo (ERP system)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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