Technical Services Engineer

Company description:

ClearCourse

Job description:

Are you an experienced Technical Services Engineer with exceptional interpersonal and communication skills who can think logically to solve problems? 

As a Technical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. 

Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving. 

About ClearCourse

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. 

Required skills and Experience 

• Experience of database use (preferably SQL Server) 

• Experience working in customer service in an IT environment 

• Experience in using and supporting Windows OS and Windows Office applications 

• Experience in dealing with customers face-to-face, online, or by telephone 

• Exceptional interpersonal and communication skills, both verbal and written 

• Proven strong analytical, problem-solving, logical thinking and decision-making skills 

• Evidence of effective organisational, planning and personal time management  

• Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows 

We offer:

• Life Assurance and Group Income Protection

• Private medical cover with cash plan

• Enhanced Company Pension

• Hybrid-working model with 25 days annual leave + your birthday off

• Employee wellbeing perks – including Peppy Health, Perkbox, etc...

• Enhanced maternity, paternity and adoption pay

• Generous training budgets and reimbursement for professional memberships

If you want to be a part of a fast-growing PE-backed organisation - APPLY now!