Technical Services Support Engineer

Location: Chandler’s Ford, Hampshire
Contract: Permanant/ Full time
Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months).

Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential.

Microlink’s vision is to create an inclusive society that embraces diversity and releases potential to advance humanity.

Overview

The role will be based in our offices at Chandler’s Ford, Hampshire.
As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns.

We are looking for individuals who can:

• Install and test software for Windows and Apple Mac machines to a high standard?
• Repair laptop machines?
• Ensure quality control?
• Make hardware adjustments to computer systems.
• RMA returns
• Receive incoming calls and make outgoing calls to customers.
• Comply to H&S and ISO standards?

Do you have:

• Excellent verbal and written communication skills?
• Ability to think critically and logically?
• Ability to work in a customer-facing environment?
• Knowledge of computer hardware and software?
• Experience?

What you can expect:

• A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months).
• A flexible working environment.
• Support and training.

Before you go:

We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer.

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