Technical Support And Planning Supervisor

Location - Rotherham

Salary - £40,000 - £45,000 Depending On Salary

Key Responsibilities:

• Contract Management:
  • Coordinate agreements and execution for BOC contracts.
  • Ensure contract terms and conditions are applied for site and workshop repairs.
  • Compile and issue Risk and Method statements for site interventions.
• Availability:
  • Be contactable 24/7 via a dedicated emergency phone.
• Stock Management:
  • Oversee BOC spare holdings, including spare turbines, ensuring readiness for shipment.
• Performance Monitoring:
  • Use Historian software to monitor equipment performance and site conditions.
• Customer Communication:
  • Provide updates on work progress.
  • Issue end-of-month status reports for BOC-owned equipment under repair.
• Technical Support:
  • Respond to customer technical enquiries.
  • Assist field service engineers (FSE) with troubleshooting and on-site/workshop support.
• Intervention Preparation:
  • Prepare workshop and site interventions.
  • Input data into Salesforce, creating and assigning cases for interventions.
• Business Development:
  • Promote and establish new maintenance contracts with new customers.
  • Build customer relationships and support maintenance planning.

• Assist with scheduling workloads, spare parts, and shipments for repaired equipment.
• Act as a backup for BC Manager duties.

• Foster a safe working environment with preventive and responsible risk management.
• Propose and implement safety, productivity, and technical improvements.

• Adhere to QHSE rules and guidelines.
• Proactively address abnormalities and suggest improvements for sustained quality and safety.

• Customer-focused attitude.
• Commercial understanding.
• Technical background with strong product knowledge.
• Good communication and organizational skills.

• Technician/Supervisor level.

If interested please don't hesitate to call me on for a confident chat or apply via indeed.