Technical Support and Returns Manager - Dispensing Optician

Dispensing Optician vacancies and Quality + Technical Team Leader jobs in Wrexham. Zest Optical recruitment are seeking to recruit a Technical Support and Returns Manager based in Wrexham.

A leading Optical manufacturer based in Wrexham are looking for a full time Technical Support and Returns Manager to join the team.

As a qualified Dispensing Optician you will work as part of the Customer Services Team providing technical advice to both internal colleagues and external customers across the UK.

Dispensing Optician - Typical duties involve;

• Schedule and oversee daily activities of the support team and conduct regular performance reviews, feedback, and training.
• Lead, mentor and develop a team of technical support specialists.
• Support a team of skilled operators to deliver an effective and efficient returns process.
• Ensure all technical support cases are documents and tracked accurately within the system.
• Primary point of contact for escalated technical issues to diagnose and resolve.
• Analyse return trends and implement strategies to reduce return rates and report back to the senior management team.
• Oversee the returns process ensuring all returns are processed efficiently and in compliance with Company Policies.
• Troubleshooting patient visual issues and dispense difficulties or queries.
• Coordinate with the production team to manage inventory affected by returns.
• Carry out assessments of returned spectacle lenses to identify faults and defects.
• Troubleshooting patient visual issues and dispense difficulties or queries

Dispensing Optician - Requirements

• Qualified Dispensing Optician
• High level understanding of Customer Service processes
• Excellent people skills.
• Relevant personal development activities; ILM, NVQ, supervisory training.
• Good IT skills.

Dispensing Optician - Salary and Additional Info

• Salary between £32,000 to £35,000
• Mainly Monday to Friday - 8.45am to 5.14pm
• Only 1 in 4 Sats required
• 45 minute lunch
• Private Medical Insurance
• Life assurance
• Full time in the office
• Team of 35 people within the customer service team

This is an excellent opportunity for a Dispensing Optician candidate to work within a different environment, whilst still ensuring you offer excellent standards of customer service at all times.

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.