Technical Support Engineer, Amazon Robotics Technical Support ARTS
Technical Support Engineer, Amazon Robotics Technical Support ARTS
BASIC QUALIFICATIONS
- Bachelor’s degree in Engineering, Computer Science or other relevant IT degree.- Experience troubleshooting software applications, platforms or cloud services.- Technical background from working in Service Operations Technical Support Environment in a domain such as : Networking (Routing, Switching, Wireless etc), Telecommunications (VoIP etc), Cybersecurity or Cloud (AWS etc).- Able to communicate effectively in English, within technical and business settings.PREFERRED QUALIFICATIONS
- Be technically inclined and have a technical background. Amazon Robotics is comprised of a varied number of complex systems. Developing a good understanding of these systems will be key when troubleshooting the various situations that you will be faced with. Our engineers usually have a good understanding of linux/unix systems, know how to work with databases and pull data, understand how networks operate and can read and occasionally write automation scrips.- Be an excellent communicator, as every day you will interact (by phone, direct messaging or e-mail) not only with internal clients but also with other global teams as you work to resolve complex situations. Be prepared to explain technical details in a way that is equally understood by a technical and non-technical audience. We’ve found that prior customer facing roles can have an advantage in this role.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://content/en/how-we-hire/accommodations.Reference: 52776084
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