Technical Support Engineer
Technical Support Engineer
Role: Resolve technical support escalations and support customers
Location: Daresbury office, Monday - Friday standard hours
WHY? Fast growing & leading Technology Consultancy
Competitive basic + benefits
- Do you have experience with Hyper-V and VMware?
- Have you been in a 2nd or 3rd line technical support role and looking to progress your career?
- Do you want to work for a friendly forward thinking IT Consultancy?
Our client is an established IT / Technology Consultancy serving customers across the UK. They have an exciting opportunity for an enthusiastic Technical Support Engineer. This is a senior position within the team and you will support onboarding of customers and deputise for the team lead when needed. In this role you'll use your communication skills and technical expertise to resolve technical escalations and issues whilst also supporting the onboarding of customers. This is a great opportunity to work in a friendly forward thinking business where your career will progress quickly.
Key Responsibilities: Technical Support Engineer
- Resolve 3rd line technical escalations and technical issues
- Change management and problem management in line with customer contracts
- Act as conduit between Service Desk, Customers, and Technical Consultancy Project team
- Support onboarding of customers and occasionally visit customer site to review processes
Experience Required: Technical Support Engineer
- Experience in a 2nd or 3rd line technical support role
- Experience resolving issues with Hyper-V and VMware
- Experience with O365, Active Directory, Microsoft Servers and basic Networking
- Strong written and verbal communication skills
- Driving licence + vehicle
For more information please get in touch with Katie at Matched Group:
3rd Line Technical Support Engineer, 3rd Line, Technical Support Engineer, IT Support Engineer, Service Desk, MSP
Reference: 52914570
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'