Technical Support Engineer
Stone, Staffordshire
£26k (willing to negotiate DOE)
Monday to Friday
8:30pm – 5pm (1 hour lunch)
  
This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for.
  
You will be working as part of an award winning (I have lost count of how many they won last year!), well-established, family led company, that just genuinely offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued.
  
Role
 
As the Technical Support Engineer, based in Stone, Staffordshire you will provide first hand support in diagnosing and troubleshooting IT issues, including hardware complications, software faults, as well as system and network problems – your role, as the Technical Support Engineer, will be key to ensure that the company remains operational.

Being a first point of contact for technical support (face to face, calls and messages), is also key within the role of Technical Support Engineer.

Within the position of Technical Support Engineer, based in Stone, Staffordshire, in addition to the above you will be expected to:

• Be the go-to person for all technical/IT related repairs, maintenance, complications or queries – you will take ownership of these issues and follow them through to resolution (unless further assistance/escalation is required by the IT Partner). This will include hand on diagnosing and fixing equipment (i.e. laptops, bodycams, tablets, headsets etc.)
• Escalate unresolved issues to the relevant team or the IT partner.
• Provide one to one advice and step-by-step instruction either face to face, over the phone or written.
• Always guarantee compliance to regulatory requirements.
• Frequently liaise with 3rd party IT equipment suppliers and the designated IT partner.
• Oversee recycling and ordering of equipment, taking cost into consideration and always ensuring efficiency.
• Play your part in keeping the comms room tidy and hazard free.
• Ensure all updates are uploaded to the internal system.
• Support the wider Project Manager with any IT/Tech projects.
• Take a forward thinking and proactive approach to seeking more efficient/improved processes and systems.
• Record all faults.
• Assist with the onboarding of new starters – ensuring they have all required equipment and are set up, ready to go!
• Purchase hardware.
• Manager and stakeholder engagement will be expected.
• Continuously keep abreast of market research and actively contribute to highlighting new ideas and improvements of technology, systems and processes.
• Attend bi-monthly meetings with regards to the company’s ChatBot.
• Make sure all compulsory external testing /cyber security is kept up to date.

Requirements

To be successful as the Technical Support Engineer, based in Stone, Staffordshire you will ideally have previous experience in a similar ICT Support position/environment and offer an excellent understanding of Microsoft.

You will also be expected to:

• Be confident in providing ICT support.
• Have previous experience of dealing with 3rd party servers.
• Offer fantastic communication skills – you will be required to liaise with others at all levels of seniority both internally and externally. All communication needs to be clear and confident.
• Be organised, able to prioritise well and multitask.
• Have a great work ethic with a willingness to learn and improve, and a flexible attitude. You will also naturally be very forward thinking and enthusiastic about coming up with new ideas and suggestions, process improvements, etc.

Additional Information:

• 25 days holiday (+ BH)
• Excellent training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension
• Christmas shutdown
• Social events throughout the year
• Private car park
• Company sick pay scheme
• Workplace Mental Health support/initiative
• A gorgeous culture with a supportive senior leadership team

  
This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Technical Support Engineer professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.

Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.