Job Title: Technical Support Engineer (Hybrid)

Location: [Luton]
Job Type: Full-Time

Salary: £35,000

About Us:
We are a leading provider of advanced CNC machine solutions, dedicated to delivering cutting-edge technology and exceptional customer support. Join our expert team and play a crucial role in ensuring seamless installation and ongoing support for our valued clients.

The Role:
We are seeking a skilled Technical Support Engineer to support our customers with CNC machine installations and software-related troubleshooting. This hybrid role combines remote technical assistance with on-site support as needed.

Key Responsibilities:

• Provide technical support for CNC machine installations, including initial setup and configuration.

• Diagnose and resolve software issues related to machine operation and control systems.

• Collaborate with internal teams and vendors to address complex technical challenges.

• Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.

• Offer training and guidance to customers on CNC machine operation and maintenance.

• Document all support activities, including issue resolution and service reports.

What We're Looking For:

• Proven experience in technical support, ideally within the CNC or manufacturing industry.

• Strong understanding of CNC machine operations and related software.

• Ability to diagnose software issues.

• Excellent problem-solving skills with a customer-focused mindset.

• Strong communication skills, both written and verbal.

• Willingness to travel when on-site support is required.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• Work in a collaborative, innovative environment with cutting-edge technology.

In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Callum McKindley, or for a confidential discussion on .