Technical Support - Frontend

Technical Support – Frontend

The successful candidate will be committed to providing first class customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates as well as direct telephone support.

Inside IR35

12 months

Hybrid working

Key Skills & Experience

• 2 - 4 years + customer facing technical support experience
• Working knowledge of the components in a web applications stack
• Experience in one (or more) of the following:  JavaScript, CSS, HTML, XML
• Experience in Relational Databases (i.e. MySQL, MariaDB, Oracle)
• Experience writing or debugging JavaScript (or other object orientated languages)
• Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc.
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex issues and technical processes
• Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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