Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST

We are currently recruiting for a Technical Support Specialist for our client based in North Wales (Deeside). This is an excellent opportunity to join this busy and expanding team. Our client is a very well-established & award-winning business communications company, who have been established for more than 20 years.

WHAT YOU WANT TO KNOW:

• Basic salary is £25k.
• Additional annual attendance bonus and company bonus.
• Monday to Friday working hours - 9am to 5:30pm (or 8.30am - 5pm)
• Hybrid working opportunities after training / probationary period.
• 20 days holiday which increases by 1 day each year (max 30 days), plus bank holidays.
• Employee Assistance Programme.

A SNAPSHOT OF THE TECHNICAL SUPPORT SPECIALIST’SDAY:

• This role encompasses both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
• To provide an excellent Customer Service Experience and manage client expectations.
• To manage faults, requests, and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony.
• To provide day to day product support and training to existing customers.
• Occasional site visits to resolve issues when required.

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• Excellent knowledge of the following:
• Network hardware such as PC’s, Routers and Firewalls
• Networking TCP/IP, DNS, VPN’s and Router configuration
• Hosted / IP Telephony systems & SIP Trunks
• Excellent customer service & communication skills.
• A positive attitude with the ability to manage your own time effectively.
• A logical approach to problem solving, with the ability to see an issue through to a suitable conclusion.

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role, we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.