Technical - Technical Team Leader

We are seeking a Technical Team Leader within the Personal Injury Technical Claims team to be a pro-active thinker who is highly motivated and leads from front.

Leading a team of experienced handlers that manage and settle higher value, complex injury claims (generally up to £100k in value). The Technical Team Leader has a pivotal role in ensuring the team achieves the highest standards of technical quality across every claim they manage. 

Role: Technical Team Leader  
Location: Liverpool with hybrid
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary: Between £39,000 and £45,000 DOE plus £2500 annual bonus potential achieved quarterly

What you will be doing:

• Oversee the handling of complex, higher value personal injury claims
• Conduct detailed reviews of the claims managed by the team to ensure technical accuracy, assess performance and identify/address training needs.
• Be a technical referral point for claims within the Technical Team as well as those which may have the potential to be housed there, providing expert guidance and advice as required.
• Develop and implement quality control procedures to enhance the performance and consistency of the handlers within the Technical Team.

• Mentor and support team members, fostering a culture of continuous learning and professional development.

• Conduct quarterly performance reviews and develop action plans to address any areas of improvement.
• Use MI to understand performance of existing strategies, implementing and measuring changes, as well as implementing new strategies to improve performance.

• Ensure efficient day-to-day operations of the Technical Team, managing workloads and resources effectively.
• Liaise with other teams within Personal Injury and across Claims more widely to facilitate the efficient operation of the team.
• Address and resolve any escalated issues or disputes in a timely and professional manner.

• Contribute to the leadership and strategic planning of the Personal Injury Department as appropriate.
• Manage supplier relationships effectively and identify potential new partnerships which can add value to the performance of the Technical Team.

What we’re looking for:

• Significant experience of handling complex personal injury claims as well as an extensive knowledge of the legal and regulatory framework within which these claims are handled.

• Proactive, hands-on approach to leadership.
• Strong analytical and problem-solving skills.
• Innovative and open to change with an ability to implement agreed changes effectively.
• Persuasive, strong and confident communicator with the ability to mentor and motivate a team.
• Ability to work under pressure and manage multiple priorities.
• Strong commitment to continuous improvement and excellence.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Free Hot Drinks*
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.