• Job Type: Full-time
• Location: Central london
• Salary: £15.90 per hour

We are seeking a support technician to provide essential first and second-line technical support to both staff and pupils. This role is crucial as one of the three main points of contact for all tech support. The successful candidate will play a key role in managing mobile technology and covering both hardware and software used within the school, supporting our Teaching and Learning division.

• Serve as one of the primary points of contact for all service desk tickets.
• Provide first and second-line technical support to staff and pupils, ensuring efficient resolution of issues.
• Prioritise support calls effectively and escalate complex issues to the Systems Manager as necessary.
• Support mobile technology along with other hardware and software systems used within the school.
• Collaborate with teaching staff to support the school’s requirements for access to information and interactive multimedia learning resources.

• Proven experience in IT support roles, handling both first and second-line support.
• Strong understanding of mobile technology as well as other hardware and software used in educational environments.
• Excellent problem-solving skills and ability to prioritise tasks effectively.
• Strong communication and collaboration skills, with the ability to work closely with both technical and non-technical staff.
• Experience in educational settings is essential