Telesales Advisor (B2B)

Full time, permanent

Location: Bordesley Green - Hybrid

Connect, operating under the Screwfix banner and owned by the Kingfisher Group, is a leading name in the distribution of high-quality appliance spare parts and accessories. We are dedicated to delivering exceptional products and services to our diverse clientele across various sectors.

We have over 50 years’ experience in the appliance spare parts industry. Our most recent opportunity has been becoming part of Screwfix, which has allowed us to continue to expand with the extensive support, knowledge and resources that the Kingfisher group has to offer.

About the role and team:

We are seeking a confident and driven sales individual to join our sales team as a B2B Telesales Advisor.

You will be assigned a geographical territory and work closely with the Field based Business Development manager.

You will create high levels of sales activity and provide the highest level of customer service to both new and existing customers.

The role will involve:

• Continually developing and growing all existing and new accounts within your geographical territory
• Working collaboratively & effectively with the Field BDM to ensure the retention and growth of existing customers
• Building, managing, and maintaining a strong sales pipeline to ensure targets achieved
• Developing long term relationships with customers resulting in greater customer service, customer retention and increased revenue for the company

To be successful for this role you will:

• Have previous B2B product sales experience
• Strong customer orientation and relationship building skills
• Self-motivated to work independently and part of a team in a fast paced, changing environment

What we offer:

• Bonus scheme
• Retail Trust - a free online support and counselling service
• Employee support fund - non-repayable loan to help you in times of need
• Enhanced Parent Policy
• Enhanced Company Sick Pay
• HapiApp - Lots of retail discounts (shops, gyms etc) • Speak Up - a confidential service to report any incidents at work
• People Forum committee - a way for our people to have a say in the future of our business
• 20% discount in our retail stores
• Discount on all our stock
• Skillshub - a learning management system to boost your knowledge both in and out of the workplace
• PepTalk - a hub of hundreds of Pep Talks from industry professionals
• A generous Length of Service scheme
• Peakon Surveys - for you to have your say
• Charity events open for all to get involved in
• Company engagement events