Telesales Executive

• Location: Hereford, Herefordshire, HR2
• Salary: £25,000 plus 10% annual bonus 
• Job Type: Full-time

Join one of Britain’s fastest-growing privately-owned drinks companies, renowned for delivering exceptional customer service. As a Telesales Executive, you will play a crucial role in retaining existing accounts, handling a high volume of incoming calls, and driving sales through proactive customer engagement.

• Efficiently and accurately take and input orders, ensuring high standards of customer service.
• Report technical faults on behalf of customers and handle complaints, queries, and order processing.
• Upsell products and introduce new lines to customers.
• Contact potential customers and arrange deliveries.
• Maintain strong relationships with account managers, assisting them in acquiring new business and administrative needs.
• Build relationships with weekly telesales customers, being their regular point of contact.
• Perform various administrative duties within the office, including confirmation, sorting the post, filing, and processing orders.
• Plan calls and target gaps in supply using relevant systems.

• Excellent customer service skills with a clear and personable telephone manner.
• Proficiency in Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Strong teamwork skills.
• Effective communication and relationship-building skills.
• Good product knowledge and the ability to upsell.

• Competitive salary based on experience.
• Opportunity to work with a dynamic and supportive team.
• Career progression opportunities within a fast-growing company.
• Comprehensive training and development programs.