Telesales Executive

As a Telesales Executive you will be responsible for handling inbound calls from a customer base and maximising these calls and turning them into sales/revenue for the business.

Client Details

The client we are currently representing operates & supply across a wide variety of sectors from private, public, governmental, education, healthcare, & industrial. They provide a range of retail trade merchant goods that are fitted & installed dependant on clientele needs. The services & products they provide are tailored per individual request & are supplied to a high degree of standard.

Description

Key responsibilities will consist of:

• Managing a high volume of inbound calls and converting them into sales.
• When necessary, discover leads and conduct pre-qualification.
• Professional in a business-like manner, aiding account managers in compiling campaign data for reporting purposes.
• Update and maintain customer records in the company database.
• Cross-selling products whenever possible.
• Keep pertinent data updated according to agreed-upon call, contact, and quality targets each day.
• Minute logging.
• Quantify and achieve a minimum number of meetings daily.
• Act on decision-maker activities and incoming prospect/lead sheets to secure appointments and drive sales.
• Completing various ad hoc sales and service administrative tasks as needed.
• Responding to customer queries promptly and offering clear, concise advice.
• Preparing sales quotations efficiently.
• Making outbound calls to customers from the quote pipeline.
• Providing customers with advice and assisting them in placing orders.
• Handling inquiries through Live Chat and emails.
• Managing your inquiry pipeline to maximize opportunities for sales conversions.

Profile

The successful candidate will have:

• Excellent verbal and written communication skills
• Experience within a telesales and sales roles
• Proficiency in using database software.
• Ability to work well in fast-paced high-volume environment.
• Ability to work well in a team.
• Strong problem-solving skills.
• Strong negotiation skills
• Experience in managing a customer pipeline
• Confidence, ambition, and a desire to succeed
• A commercial mindset
• Confident personality with a can-do attitude
• A customer-focused approach.

Job Offer

In return, our client can offer:

• 33 days annual leave
• Starting salary of £26200 basic pay
• Annual pay reviews
• Uncapped commission (expected OTE year 1 £32k,year 2 42k+)
• Flexible shift patterns & additional overtime opportunities
• Enhanced maternity & paternity pay
• Company sick pay
• Holiday sell & buyback
• Birthday off