Telesales Team Leader

Please note that this job requires the successful candidate to work nights on a 3 on, 3 off rota.

My clients are a market leader in the auto sector with established and developing businesses across accident replacement vehicles and management and subscription car ownership. The business is fast-paced and dynamic with an aggressive growth agenda. They put their customers at the centre of everything they do and so they must constantly develop their people to provide world-class service and support. They encourage their people to have constructive, open and honest communication to make the company extraordinary. They operate in a constantly evolving environment that is underpinned by a strong focus on collaboration and productivity. They value and nurture a progressive and continuous improvement culture with a focus on creating and maintaining a high-performance company. This means (as an entire business) they constantly maintain a growth mindset in everything they do.

The purpose of this role is deliver core KPI’s both Hard and Soft through the inspiration and influence of your team. This will be a role that delivers growth through improved skills and behaviours of the team. The role will sit alongside and collaborate with other Team Leaders and the Training Manager to form a pivotal approach to achieving the sales objectives.

· Build and deliver success plans for the team and individuals

· Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI’s

· Continually assess the skill levels of the team, implementing remedial plans to enable success.

· Support personal development planning

· Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment

· Individual coaching sessions for excellence

· Identify and address barriers to success with individuals and the collective team

· Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.

· Contribute to operational action plans and initiatives including process and system improvements

· Articulate in providing reporting and analysis of the teams performance

· Effective management of competencies for both self and the team

· Deliver a fantastic customer experience through all interactions from self and the team

You must have

· Demonstrable evidence of leading a sales team to success

· Experience of delivering against against sales metrics

· Experience of positively influencing growth and improvement with individuals

· A proven coach

· Experience of different sales and coaching methodology

· An eye for detail and effective record keeping.

· Proven track record of analytical and reporting skills.

· Excellent time and task management

· A passion for helping others and delivering excellent levels of skill.

· Understanding of basic business metrics and how they influence performance

· Ability to work in a global team

· A willingness to learn, develop and grow within your role.

· High level of professional customer service & empathy

Please note that this position requires the post holder to work nights on a rolling 3 on, 3 off rota