Tenancy Services Officer

Tenancy Services Officer

£16,560.59 + car allowance £1,901.81

Throughout Fenland in Cambridgeshire, and will have oversight of a supported scheme in Northampton

Permanent

Part Time - 17.5 hours per week

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience?

You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to…..

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction

• Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.

• Support the creation of new ideas and innovation in the business

• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. You’ll need to submit a CV and supporting statement telling us about you and why you're right for the job.

Interviews will take place on Monday 29 July 2024

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received so apply early to avoid disappointment!

About our team …

Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience.

We work hard, support each other, and also like to have fun!

You’ll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.

Here are just some of the reasons we think you would enjoy a Career at Muir...

• We offer great Remuneration & Benefits

• We are serious about Health & Wellbeing

• We are committed to Living our Values everyday

• We are committed to Equality, Diversity & Inclusion

• We offer a strong Work / Life Balance

• We are committed to high Employee Engagement

Our benefits

• Generous holiday entitlement (25 days, rising to 28 days after four years’ service, plus bank holidays)

• 35-hour working week

• Agile and flexible working opporunities

• SHPS Defined Contributions (DC) Pension scheme with enhanced employer contributions

• Enhanced maternity, adoption and paternity pay

• Medicash Employee Assistance Programme

• Free eye tests and £20 off glasses at Specsavers

• Cycle to Work scheme

• Free car parking

• Dedicated Learning and Development opportunities

• Volunteering (up to 3 days per year)

• Staff Activity Fund

• Charitable donations (match-funding)