Tenancy support officer
Tenancy support officer
Tenancy support officer
Up to £33,654
Kidderminster, Worcestershire
Permanent
Full Time
Closing Date 14th July
Interviews to be held on: 23rd & 24th July
We have a fantastic opportunity for a Tenancy Support officer to Join our team here at Community Housing.
Working as part of the money advice and sustainability team you will be able to provide and assist with supporting our customers by ensuring their rent and other bills are paid and supporting them with access to other support services as and when required.
Your main responsibilities will include:
- To assist and support all new tenancies for an 8 week introductory period as needed, liaising with money advice and sustainability officers for benefits support. Extending support as and when required.
- Advise?money and sustainability manager?of any potential difficulties arising from the tenancy and support operational teams to achieve the best outcome for both the customer and?Community Housing.
- Prioritise and arrange customer contacts in the most efficient way considering time management customer needs/preferences in line with procedures, to assess customer’s situation and to agree a plan of support and actions with customer.
- Maintain and develop working relationships with key partners including, but not limited to Job Centre Plus, Local Authority, Citizens Advice, and local Food Banks. liaise with relevant agencies and?organisations?in the pursuance of vulnerability, tenancy sustainment and all areas of housing management for the benefit of customer.
Our Ideal candidate will have:
- Experience and understanding of supporting vulnerable people.
- The ability to relate well with customers, and maintain a respectful and thoughtful manner?
- Proven track record of sustainment/ housing management/ community support work or related field?
- Chartered Institute of Housing (CIH) Level 3 or 4 Certificate in Housing Practice or equivalent
- Hold a full UK driving licence and have access to a vehicle
- A good knowledge of welfare benefits and familiarity with Universal Credit
Interview Dates - 23rd & 24th July
Reference: 53034646
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'