Tenancy Sustainment Officer

36.25 Hours - Fixed Term Contract (12 Months)

RBH currently have an opportunity for a Tenancy Sustainment Officer to join our Independence and Wellbeing Service, supporting individuals and families in maintaining stable and secure housing. You will use a person-centred approach to tailor service to meet customers individual needs, delivering early support and intervention to customers with vulnerabilities and complex needs.

What you will be doing:

• Working in partnership with Neighbourhood Housing Officers, Money Advisors and Enforcement Officers to provide support to vulnerable customers.

• Conducting initial assessments of customers, undertaking referrals to appropriate agencies.
• Assessing risks and providing appropriate safety interventions to reduce risks.
• Undertaking multi-agency working with safeguarding, support and safety teams

• Responding to and investigating initial concerns of safeguarding.

Who are we looking for?

• Experience of working in a Tenancy support role.
• Experience of delivering services to provide effective case management to support individuals and families who have complex support needs such as self-neglect, enduring mental health illness, hoarding, addiction, debt and domestic abuse.

• Good understanding of safeguarding legislation.

• Excellent communication and record keeping skills.
• Understanding of key legislation; The Care Act 2014, The Mental Capacity Act 2005, The Equality Act 2010, The Children’s Act 1989, The Domestic Abuse Act 2021, The Homelessness Reduction Act 2017
• Understanding of our diverse communities and the ability to adapt support provision accordingly.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements
• Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
• Ability to purchase up to an additional 5 days leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
• Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application