Therapy Administrator

Reference

PRI100528

Location

Priory Hospital Roehampton, Priory Lane, Roehampton, SW15 5JJ

Priory Group Division

Healthcare

Salary

£24,638

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert Location Description

Priory Hospital Roehampton, a registered hospital in London, is a welcoming and highly respected rehab facility, offering expert mental health and addiction treatment.

We support people facing a wide range of mental health challenges, providing specialist care for depression, anxiety and addictions. Our team offers tailored treatment for substance addictions, including alcohol, cocaine and heroin, as well as behavioural addictions like gambling. We also provide outpatient support for adults with eating disorders.

Job Advert Role Description

The Therapy Admin team operate across two Priory sites, Priory Hospital Roehampton and Priory Wimbledon Park Clinic. Front of house reception duties at Priory Wimbledon Park Clinic are also a responsibility of the team.

We are seeking an organised and professional Therapy Administrator to join our busy team. This pivotal role supports both our clinical team and valued clients, ensuring that every aspect of the client journey—from enquiry to appointment—is smooth, confidential, and handled with the utmost care. Are you an organised, compassionate, and proactive individual with a passion for mental health and wellbeing - We're looking for a Therapy Admin to join our growing team and help support our therapists and clients with seamless, empathetic care behind the scenes.

Reporting to the Therapy Administration Lead, they will be responsible for all administration surrounding the therapy department including:

•             Processing of incoming referrals

•             Support with client queries via telephone, email, and in person

•             Communication with clinicians across multiple teams

•             Liaising with insurer’s regarding client funding

•             Ensuring client information is recorded and stored accurately

The successful candidate will have regular contact with clients and clinicians and therefore telephone and customer service skills are integral to the success of the role. The successful candidate will be efficient and have good organisation skills, working well in a team environment. The ideal candidate will have experience in a customer service environment and be comfortable using systems to input and record data. Experience in healthcare is desirable.

For more information please email me on

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your Pre-Employment checks. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.