Ticketing & Data Analyst 0717

Our client, a well-established talent management company with a focus on live entertainment, is seeking a Ticketing & Data Analyst who can provide competent oversight of ticketing and sales reports for the company’s shows.

Key responsibilities will include:
• Providing detailed insight and analysis of data pertaining to performance to inform marketing campaigns.
• Working with marketing, press, management, and live division with a focus on revenue management and ticketing inventory.
• Collaborating with the marketing team with regards to CRM, centralising customer collection and ensuring GDPR-compliant email data capture, management, and reporting.
• Working across intricate datasets to analyse, detect, examine, and decode trends.
• Presenting information gathered from data analysis to key stakeholders.
• Researching and testing new ways to make use of data.
• Setting up processes and systems to make working with data more efficient.
• Collating and populating sales figures and reports with meaningful insights and analysis.
• Gathering data across various areas of the business to include live tours, events, productions for external use and working with external patterns to achieve maximum sales.
• Working closely with venues and live bookers to ensure sales are effectively communicated.
• Handling reporting/ticketing issues and escalate matters where needed.
• Managing mailing list across marketing platforms.
Requirements:

•Willingness to work in the office full-time to foster good collaboration across tasks.

• Genuine enthusiasm for comedy and live entertainment.
• Understanding of the live ticketing landscape in the UK.
• Previous experience working in Live Entertainment ticketing or sales.
• Strong communication and presentation skills.
• Knowledge of data visualisation software, e.g. Tableau and Power BI advantageous.
• Skilled data analysis and Excel abilities.
• Thorough understanding of CRM email marketing platforms.
• Proven customer relationship management lead experience.
• Experience with GDPR.
• Able to work without supervision with relation to data analysis tasks.
• Good multi-tasking skills, able to balance reports and projects.
Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.
The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.